Shipping & Delivery

Last updated: 01 Jan 2025

India Only We currently ship across India via trusted courier partners.

Dispatch Time

Orders usually ship within 24–48 hours (business days).
During sales/festive seasons, dispatch may take longer. We’ll keep you posted.

Delivery Time

Metro cities: 2–5 business days
Other locations: 3–7 business days
Remote/ODA areas: 7–15 business days

Shipping Fees

Free shipping on any orders

Order Tracking

Once shipped, you’ll receive a tracking link via email/SMS. Tracking may take 12–24 hours to reflect updates.

Failed Delivery / Reattempts

If delivery fails due to an incorrect address, unreachable phone, or no availability, reattempts are handled by the courier. If the package returns to us, we’ll contact you for reshipment (additional charges may apply).

Packaging

All orders are packed securely to protect your jewelry. Please record unboxing for any damage claims.

Damages & Support

Received a damaged/wrong item? Email helloatelea@gmail.com within 48 hours of delivery with photos/videos.