Shipping & Delivery
Last updated: 01 Jan 2025
India Only We currently ship across India via trusted courier partners.
Dispatch Time
- Orders usually ship within 24–48 hours (business days).
- During sales/festive seasons, dispatch may take longer. We’ll keep you posted.
Delivery Time
- Metro cities: 2–5 business days
- Other locations: 3–7 business days
- Remote/ODA areas: 7–15 business days
Shipping Fees
- Free shipping on any orders
Order Tracking
Once shipped, you’ll receive a tracking link via email/SMS. Tracking may take 12–24 hours to reflect updates.
Failed Delivery / Reattempts
If delivery fails due to an incorrect address, unreachable phone, or no availability, reattempts are handled by the courier. If the package returns to us, we’ll contact you for reshipment (additional charges may apply).
Packaging
All orders are packed securely to protect your jewelry. Please record unboxing for any damage claims.
Damages & Support
Received a damaged/wrong item? Email helloatelea@gmail.com within 48 hours of delivery with photos/videos.