Question 1

Are Atelea products real gold or silver?

Accepted Answer

No. We sell fashion/costume jewelry with high-quality plating and finishes. Unless specified, items are not solid precious metals or stones.

Question 2

Is the jewelry hypoallergenic?

Accepted Answer

Many styles are nickel-free as indicated on product pages. Sensitivities vary; discontinue use if irritation occurs.

Question 3

How do I care for my jewelry?

Accepted Answer

Keep dry, avoid perfumes/lotions, wipe after use, store in a pouch. Remove before showering, swimming, or workouts.

Question 4

How long will shipping take?

Accepted Answer

Orders usually dispatch in 24–48 hours. Metro: 2–5 business days; other locations: 3–7 days.

Question 5

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes, COD is available for eligible pin codes. Service fees may apply.

Question 6

What is your return policy?

Accepted Answer

Returns accepted within 7 days of delivery if unused and in original packaging. Earrings require intact hygiene seal.

Question 7

How do refunds work?

Accepted Answer

After QC approval, refunds go to the original payment method (or UPI/bank for COD) in 3–7 business days.

Question 8

Can I change or cancel my order?

Accepted Answer

If the order hasn’t shipped, email support@atelea.in with your order ID as soon as possible.

Question 9

Do you ship internationally?

Accepted Answer

Currently we ship within India. Contact us for special requests.

Frequently Asked Questions